Anonymous client • Completed
Operational SOP Development and Internal Knowledge Wiki
Documented core workflows into structured SOPs and organized them into a practical internal wiki to improve onboarding and operational consistency.
Completed Multi-year engagement Ongoing over several months 40-70 hrs
Effort
Timeline
Ongoing over several months
Work
40-70 hrs
Mode
Part-time
Problem
Core procedures were inconsistent and dependent on specific individuals. New hires required heavy supervision, and repeated mistakes occurred due to undocumented edge cases.
Solution
I mapped common workflows step-by-step, clarified decision points, and standardized documentation templates. Instead of creating static documents that would go unused, I organized procedures into a searchable internal wiki structured by functional domain. The focus was usability and clarity, not documentation volume.
Outcomes
- Reduced reliance on tribal knowledge
- Improved onboarding consistency
- Created durable internal documentation system